24/7 Knowledge Base
How Can We Help You Today?
Search our help center or browse topics below to find answers to common questions about your account and transactions.
Account Setup & Identity Verification
To complete tier verification, you will need a valid government-issued photo ID (International Passport, Driver's License, or National ID/NIN) along with a quick liveness selfie check. Depending on your transaction tier, proof of address (utility bill or bank statement) may also be required.
Most automated verification checks are processed within 2 to 10 minutes. If manual document review is required, verification typically completes within 1 to 2 business hours.
You can reset your password anytime by clicking "Forgot Password" on the login portal. For 2FA reset requests due to a lost device, please submit a verification photo holding your ID alongside a paper note with today's date to our support team.
Transfers & Payments
Over 90% of local transfers and wallet-to-wallet transactions complete instantly or within seconds. International cross-border bank wire transfers generally land within 30 minutes to 1 business day depending on receiving country clearing windows.
Transactions processed on automated clearing systems are immediate and non-reversible once authorized. Please contact support immediately with the reference code so we can initiate an official recall request with the destination bank.
Live Customer Support
Available 24/7 for account assistanceNeed direct help with an ongoing transaction or account issue? Our support agents are on standby to assist you.
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Typical response time: < 5 minutesGet quick resolutions for urgent payment queries directly on our official WhatsApp or live mobile chat channel.
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